Returns

Change of mind returns are accepted within 30 days of purchase, subject to the following conditions:

- You can provide satisfactory proof of purchase (order number, original tax invoice).

- The item is unworn, unwashed, or unused with all original tags attached and sealed in packaging ( where relevant).

- The item is not Final Sale/Outlet

-The item is not part of our Exclusion List*


Please note that a $9.99 return postage label fee will be deducted from the refund. Purchases made online but returned in-store will not incur the $9.99 label fee.
Purchases made online using Afterpay or credit card can be returned via our online portal or in a Blue Illusion Boutique within the country of purchase. Online purchases using Klarna or PayPal must be returned via our online portal.

Purchases made in a Blue Illusion Boutique can be refunded or exchanged within a Blue Illusion boutique within the country of purchase.

Purchases made in a David Jones concession can only be returned to a David Jones store within the country of purchase.


*Exclusion List:

Please be careful when choosing the following merchandise as returns for change of mind reasons will not be provided:

- Pierced Jewellery;
- Beauty & Skinare products;
-Undergarments;
- Worn shoes;
- Altered products;
- Personalised items;
- Gift Cards;
- Face masks;
- Outlet items;
- Final Sale items

Please note that items from the Exclusion List returned to Blue Illusion will not have their refund processed and will be returned to the customer.